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Find answers to common questions or get in touch with our support team

Frequently Asked Questions

Find answers to the most common questions

How do I book a session with a speaker?

Browse our speakers page, select a speaker that matches your learning goals, and click 'Book Session'. Choose your preferred date, time, and package type to complete your booking.

What payment methods do you accept?

We accept all major credit cards, debit cards, and online payment methods. All transactions are processed securely through our payment gateway.

Can I cancel or reschedule a session?

Yes, you can cancel or reschedule a session up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may be subject to a cancellation fee.

How long are the sessions?

Standard sessions are 20 minutes long.

Do I need any special software for sessions?

Sessions are conducted through our integrated video platform. You'll need a stable internet connection, a webcam, and a microphone. No additional software installation is required.

How do I track my learning progress?

Your learner dashboard displays your completed sessions, hours practiced, and language proficiency improvements. You can also view feedback from speakers after each session.

Still Need Help?

Our support team is here to assist you

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Phone Support
Call us Monday-Friday 9AM-5PM EST
+1-800-KOTHA